In this section you can find answers for the most frequently asked questions about the ECommPay payment system and the details how to sign up. If your query is not among our FAQs, please contact us and our payment expert support team will gladly help you.
A payment gateway is a transaction service company that authorises credit card payments for businesses, online retailers, physical shops and service providers, etc. It establishes the connection between your website or payment terminal and a bank or acquiring partner to complete the transaction. Payment gateways are necessary for making any kind of payment transactions.
Payment gateways protect credit card details by encrypting sensitive information, such as credit card numbers, to ensure that information is passed securely between the customer and the merchant, also between merchant and the payment processor of the acquiring bank.
Online payment processing is an e-commerce technology that helps to establish and manage transaction routing between the merchant’s and customer’s accounts. With the help of this technology a customer can use their bank card or bank account to pay for goods and services. The two key benefits of online payment processing are simplicity and efficiency.
ECommPay can offer you an easy-to-use, secure and efficient merchant account even if you run a high-risk business.
With ECommPay you can open a merchant account in European acquiring banks and accept payments through any of the major international and domestic credit / debit card systems: VISA, Mastercard, China UnionPay.
Both a direct merchant account and a sponsored merchant account are available within our payment gateway, the choice depends on the type of business you run and on its compliance with the standards of acquiring bank.
In order to use ECommPay payment services and solutions you need a company registered in the European union complying with EU legal registration requirements. Non-resident business owners who wish to join the ECommPay system can buy ready-made shelf companies from our partner accounting firm.
In most cases, your ECommPay account service will be up and running 1 – 3 weeks after we have received your signed application and supporting documentation. This is subject to the requirements of the acquiring bank and satisfactory completion of our risk assessment procedures. This period can be extended if we need more supporting documentation.
The ECommPay professional team will help you at all stages, starting with filling in the application form to any questions about managing your new account. We will be glad to answer any of your questions about the ECommPay systems.
Yes, you can. Apart from full weekly report on your account transaction statistics, you will also get access to your private customer area to monitor real-time detailed statistics. All types of transaction reporting on your account statistics are available online 24/7.
The ECommPay payment gateway is certified and works in full compliance with PCI DSS 1.0 standards and restrictions. Our payment gateway is protected by a state of the art anti-fraud system. Our professional cybersecurity analysts constantly monitor the system and keep improving its cybercrime defences. The ECommPay team also undertakes a number of other system protection measures to keep the maximum level of security for our clients’ accounts and transactions.
A hold is a deposit held for a specified period of time which the acquiring bank reserves and makes temporarily unavailable for the account holder. In the case of a high fraud risk level with the client’s account, the bank uses that hold as a guarantee to cover any expenses and pay off all the necessary fees and compensations. ECommPay has gained vast experience in e-commerce. We have reached significant advances in anti-fraud management control and always help our clients to minimize the risk of transaction fraud. You can be sure that money on hold, which is reserved in the account, is well-protected and will be released after a certain period of time pre-set by the acquiring bank.
ECommPay clients can choose any suitable time limit and define their own payout method, starting from daily to monthly payouts. The choice depends on your business requirements and sales turnover.
Payout method is an integral part of the contract which can be discussed and tuned while the service is being set up.
At present, ECommPay works with more than 100 payment systems, and new methods are added regularly. This enables our clients to open their business to more customers worldwide. In addition to the standard Visa, Mastercard, Maestro and Cina Union Pay, we have established partnerships with a large range of global payment methods: e-Wallets, prepaid cards, mobile payment systems, and domestic bankcard organisations.
ECommPay targets the Russian and CIS market(s) by offering Yandex.Money, Moneta.ru, WebMoney, QIWI, etc.; the European market(s) through NETELLER, Ukash, Kriita, etc.; and the Chinese market via China Union Pay (CUP) and Alipay. We have also established partnerships with the largest telephone companies in Russia – Beeline, Megafon, MTS, and Tele2. Our broad choice of payment methods is updated in accordance with customer trends and newly available payment systems.
As many potential customers will find it more convenient to use a payment system instead of outright entering their bankcard details, a gateway which can provide as many options as possible is crucial to the success of a business. ECommPay can easily equip your company with a full range of payment instruments and incorporate the necessary payment systems onto your website.
To open up your business to new markets with ECommPay, fill in the application form below and one of our specialists will be in touch within two business days.
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