Frequently Asked Questions

What is a “holdback”?

A holdback is an agreed amount of the client’s funds held for a specified period of time which the acquirer reserves and makes temporarily unavailable for the client. In the case of chargebacks, the acquirer uses that holdback as a guarantee to cover any expenses and pay off all the necessary fees and compensations. You can be sure that the holdback is well-protected and will be released after a certain period of time agreed with the client.


Subscribe to our Newsletter

Sign up to our bi-monthly newsletter to get the latest fintech news, updates and insights.
Business type*
The information you submit to us by filling this contact form will be processed in accordance with ECOMMPAY's Privacy Policy. We kindly encourage you to read our Privacy Policy carefully.
Thank you!
A confirmation message has been sent to your email address. Please click the link in the email to activate your subscription. If you didn't get the email, please check your spam or bulk email folder.

No results found. Please try searching for different keywords.