FAQ

In this section you can find answers for the most frequently asked questions about the ECOMMPAY payment platform and the details how to sign up. If your query is not among our FAQs, please let us know and our payment expert support team will gladly help you.

How do I become an ECOMMPAY client?

You can join ECOMMPAY payment services and solutions in the following ways:

You can fill in the online application form on our website.
You can contact our support team by e-mail: info@ecommpay.com

When do I get my payout?

ECOMMPAY clients can choose any suitable time limit and define their own payout method, starting from daily to monthly payouts. The choice depends on your business requirements and sales turnover.

Payout method is an integral part of the contract which can be discussed and tuned while the service is being set up.

What is a “holdback”?

A holdback is an agreed amount of the client’s funds held for a specified period of time which the acquirer reserves and makes temporarily unavailable for the client. In the case of chargebacks, the acquirer uses that holdback as a guarantee to cover any expenses and pay off all the necessary fees and compensations. You can be sure that the holdback is well-protected and will be released after a certain period of time agreed with the client.

What is the ECOMMPAY privacy policy?

The privacy policy explains how ECOMMPAY collects and processes personal data. You may review our privacy policy here.

 

What transaction security guarantees are used within ECOMMPAY system?

ECOMMPAY transactions and the system itself are protected with security protocols such as TSL certification, DDOS protection and hashcode data structuring.

The ECOMMPAY payment gateway is certified and works in full compliance with PCI DSS 1.0 standards and restrictions. Our payment gateway is protected by a state of the art anti-fraud system. Our professional cybersecurity analysts constantly monitor the system and keep improving its cybercrime defences. The ECOMMPAY team also undertakes a number of other system protection measures to keep the maximum level of security for our clients’ accounts and transactions.

Can I monitor current statistics and transaction history of my account?

Yes, you can. Apart from full weekly report on your account transaction statistics, you will also get access to your private customer area to monitor real-time detailed statistics. All types of transaction reporting on your account statistics are available online 24/7.

How long will it take to get connected to ECOMMPAY services?

In most cases, your ECOMMPAY account service will be up and running 1 – 3 weeks after we have received your signed application and supporting documentation. This is subject to satisfactory completion of our risk assessment procedures. This period can be extended if we need more supporting documentation.

The ECOMMPAY professional team will help you at all stages, starting with filling in the application form to any questions about managing your new account. We will be glad to answer any of your questions about the ECOMMPAY payment platform.

Can I join ECOMMPAY payment processing if I don’t belong to EU jurisdiction?

ECOMMPAY is entitled to solicit merchant applications for merchant outlet locations only within the European Economic Area. Please contact us for additional information.

 

How can I open a merchant account and get access to the payment gateway?

With ECOMMPAY you can open a merchant account directly or in European acquiring banks and accept payments through any of the major international and domestic credit / debit card systems: Visa, Mastercard.

Both a direct merchant account and a sponsored merchant account are available within our payment gateway, the choice depends on the type of business you run.

What is “online payment processing”?

Online payment processing is an e-commerce technology that helps to establish and manage transaction routing between the merchant’s and customer’s accounts. With the help of this technology a customer can use their bank card or bank account to pay for goods and services. The two key benefits of online payment processing are simplicity and efficiency.

ECOMMPAY offers you an easy-to-use, secure, and efficient merchant account regardless of your business type.

 

What is a “payment gateway”?

A payment gateway is a transaction service that authorises credit and debit card payments for businesses, online retailers and service providers, etc. It establishes the connection between your website or payment terminal and an acquirer to complete the transaction. Payment gateways are necessary for making any kind of payment transactions.

Payment gateways protect card details by encrypting sensitive payment information, such as the card number, to ensure that information passed between the customer, merchant, and acquirer remains secure.

Is ECOMMPAY regulated? By whom and in which jurisdictions?

Headquartered in London, ECOMMPAY is regulated by the United Kingdom’s Financial Conduct Authority (FCA). The FCA is respected worldwide as a reputable, transparent non-governmental financial regulatory body. Attesting to a company’s reliability, an FCA licence demonstrates commitment to ensuring security and transparency for not only clients and partners, but also other stakeholders.

ECOMMPAY successfully applied to become an Authorised Payment Institution (API) in 2014. Following a review of the payment service provider’s internal procedures, the FCA granted the API licence, which permits ECOMMPAY to process an unlimited quantity of client transactions across Europe and in a number of Commonwealth countries.
Being accredited by the FCA is synonymous with high standards, efficient operations, stability of service, and legal compliance.