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Resources
A one-stop shop for any materials we’ve produced: articles, white papers, case studies, and more.
Case Studies
Clients share their success stories
Our payment solutions have helped eCommerce companies achieve various business objectives: from expansion into new markets to fraud reduction to an increase in conversion rates.
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White Papers
Research into regional markets and niche industries
Applying our payment expertise, we’ve analysed consumer preferences by geography and across eCommerce sectors. Use our insights to take your business to the next level.
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FAQ
In this section you can find answers for the most frequently asked questions about the ECOMMPAY payment platform and the details how to sign up. If your query is not among our FAQs, please let us know and our payment expert support team will gladly help you.
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How do I become an ECOMMPAY client?
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You can join ECOMMPAY payment services and solutions in the following ways: You can fill in the online application form on our website. You can contact our support team by e-mail: info@ecommpay.com
How long will it take to get connected to ECOMMPAY services?
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In most cases, your ECOMMPAY account service will be up and running 1 – 3 weeks after we have received your signed application and supporting documentation. This is subject to satisfactory completion of our risk assessment procedures. This period can be extended if we need more supporting documentation.

The ECOMMPAY professional team will help you at all stages, starting with filling in the application form to any questions about managing your new account. We will be glad to answer any of your questions about the ECOMMPAY payment platform.
How can I open a merchant account and get access to the payment gateway?
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With ECOMMPAY you can open a merchant account directly or in European acquiring banks and accept payments through any of the major international and domestic credit / debit card systems: Visa, Mastercard.

Both a direct merchant account and a sponsored merchant account are available within our payment gateway, the choice depends on the type of business you run.
What transaction security guarantees are used within ECOMMPAY system?
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ECOMMPAY transactions and the system itself are protected with security protocols such as TSL certification, DDOS protection and hashcode data structuring.

The ECOMMPAY payment gateway is certified and works in full compliance with PCI DSS 1.0 standards and restrictions. Our payment gateway is protected by a state of the art anti-fraud system. Our professional cybersecurity analysts constantly monitor the system and keep improving its cybercrime defences. The ECOMMPAY team also undertakes a number of other system protection measures to keep the maximum level of security for our clients’ accounts and transactions.
Can I join ECOMMPAY payment processing if I don’t belong to EU jurisdiction?
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ECOMMPAY is entitled to solicit merchant applications for merchant outlet locations only within the European Economic Area. Please contact us for additional information.
Is ECOMMPAY regulated? By whom and in which jurisdictions?
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Headquartered in London, ECOMMPAY is regulated by the United Kingdom’s Financial Conduct Authority (FCA). The FCA is respected worldwide as a reputable, transparent non-governmental financial regulatory body. Attesting to a company’s reliability, an FCA licence demonstrates commitment to ensuring security and transparency for not only clients and partners, but also other stakeholders.

ECOMMPAY successfully applied to become an Authorised Payment Institution (API) in 2014. Following a review of the payment service provider’s internal procedures, the FCA granted the API licence, which permits ECOMMPAY to process an unlimited quantity of client transactions across Europe and in a number of Commonwealth countries. Being accredited by the FCA is synonymous with high standards, efficient operations, stability of service, and legal compliance.
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