Business Support Specialist

Riga, Latvia

Main Tasks:

  • To provide daily merchant support by promptly responding to their enquiries
  • To take on service merchants after digital onboarding process
  • To maintain merchants’ contact and document database and make request/update once any discrepancy is detected
  • To analyse merchants’ transaction flow and provide recommendations on improving the operational capacity of merchants’ turnover
  • To make upsales to merchants, based on their business specification

Requirements:

  • Degree in Business Administration, Economics, IT or any related field
  • Previous experience in client support/financial/fintech industry would be considered as an advantage
  • Excellent oral and written communication skills both in English and Russian, as well as good knowledge of Latvian
  • High communication and problem-solving skills
  • Good stress-resistance and ability to meet set deadlines
  • Willing to learn and develop in dynamic environment

What we offer:

  • First-hand experience in the payment processing industry
  • Competitive salary
  • Direct correlation between successes and career advancement
  • Excellent environment for personal and professional development
  • A team comprised of the leading professionals in the payment processing industry
  • Supportive, friendly colleagues and inspiring leaders
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