Business Support Specialist

Riga, Latvia

Main Tasks:

• To provide daily merchant support by promptly responding to their enquiries
• To take on service merchants after digital onboarding process
• To maintain merchants’ contact and document database and make request/update once any discrepancy is detected
• To analyse merchants’ transaction flow and provide recommendations on improving the operational capacity of merchants’ turnover
• To make upsales to merchants, based on their business specification

Requirements:

• Degree in Business Administration, Economics, IT or any related field
• Previous experience in client support/financial/fintech industry would be considered as an advantage
• Excellent oral and written communication skills both in English and Russian, as well as good knowledge of Latvian
• High communication and problem-solving skills
• Good stress-resistance and ability to meet set deadlines
• Willing to learn and develop in dynamic environment

What we offer:

• First-hand experience in the payment processing industry
• Competitive salary
• Direct correlation between successes and career advancement
• Excellent environment for personal and professional development
• A team comprised of the leading professionals in the payment processing industry
• Supportive, friendly colleagues and inspiring leaders