Simplifying wearable payments tech

Pioneers of the modern smart ring space, McLEAR invented the NFC-based smart ring in 2012 as a secure way to unlock digital door locks and access computer systems. The company moved into the payment space soon after to become a leading wearable tech company for payments, security and fashion around the world.

Having developed innovative hardware and software technology solutions, selling via bank partners as well as direct to consumers, hundreds of thousands of McLEAR smart rings have been sold all over the world. Customers have embraced using a ring to make secure payments anywhere that accepts contactless. RingPay from McLEAR is a prepaid payment solution, funded by connecting a debit or credit card in the RingPay app. Paying with a ring is faster than using a credit or debit card, or even taking out and unlocking a phone.

Meticulously engineered, hypoallergenic, waterproof, scratch resistant and stress tested, the ring is always right there on the customer’s finger, ready to pay in seconds. And the accompanying RingPay app means spending can be tracked as well as providing the facility to set up charitable giving. Plus, if the ring is lost or stolen it can be locked remotely for extra peace of mind.

To offer complete transactions with a wave of a customer’s hand, McLEAR needed a payment provider capable of delivering a fast, secure and hassle-free payments experience. It also needed reassurance that its customers’ money was always safe, having lived through a security scare with a previous issuer and acquirer.

Safety, reliability and reputation were paramount in the search for a new provider.

Enter Ecommpay. Highly recommended by another of McLEAR’s partners, Ecommpay streamlined payments and delivered secure solutions bang on time, if not early, receiving 10/10 reviews from the business.

McLEAR could see that Ecommpay was a good fit for its payments needs, right from the initial meeting. The level of care, clarity of communication and the culture all came together alongside the functionality, capability and security to provide the confidence McLEAR needed.

• Tight deadlines were not an issue for Ecommpay - the service was tailored to McLEAR’s needs, delivered on time, every time
• The right fit - tweaks to the service were made professionally and efficiently
• Clear communication - above-average quality of communication was appreciated across the business

Ecommpay seamlessly scaled to meet the 30% increase in demand during the first eight months, without any change to the customer experience.

The end-to-end package from Ecommpay delivered everything McLEAR needed, providing much-needed stability and exemplary customer service. And happy customers mean quiet customer service. McLEAR’s overheads were reduced thanks to Ecommpay’s help in delivering an efficient and effective service.