Safeguarding of funds

Last Updated: 7 May 2026

Our commitment to safeguarding merchant funds

Ecommpay Limited is an authorised payments institution, regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number 607597).

As part of our regulatory duties, we are required to protect the funds we receive on behalf of our merchants. We do this by keeping the money received from our payment services activities safe and strictly separate from our own operational funds – a critical process known as “safeguarding”.

This page explains exactly how we achieve this.

We are fully committed to protecting merchant’s money in strict accordance with both the Payment Services Regulations 2017 and the FCA’s Client Asset Sourcebook (Chapter 15, known as CASS 15).

To provide the highest level of protection, we use a combined approach of segregation and insurance. This guarantees that merchant funds are never mixed with Ecommpay’s own money. We achieved this through the following methods:

The primary way we segregate your money is by holding it in specially designated safeguarding accounts at approved banks. These funds are legally ring-fenced for the benefit of our merchants, meaning Ecommpay cannot access them to run our business. Furthermore, the banks we use are subject to their own strict regulations, adding an extra layer of security for your funds.

Alongside using approved banks, we may also place a portion of merchant funds into carefully selected investment assets. These assets must meet strict legal requirements, ensuring they are highly liquid and low risk.

To keep them secure, these investments are held in a special account overseen by an FCA-authorised custodian. Just like our bank accounts, these assets cannot be accessed by Ecommpay or any of our investment advisors for our own operational use.

To supplement our segregation methods, we also hold a specially designated insurance policy to protect your funds under CASS 15. This policy, known as a PSD Bond, ensures that we successfully diversify our risks and do not rely too heavily on any single financial institution. The bond is brokered by Howden Insurance Brokers Limited and is underwritten entirely by A+ Superior rated insurers.

Because Ecommpay Limited is an authorised payments institution and not a bank, the funds we hold are not covered by the UK’s Financial Services Compensation Scheme (FSCS). However, because your money is always held in specially designated, ring-fenced safeguarding accounts, it remains fully protected at all times regardless.

As an Ecommpay merchant, you always have the right to request more detailed information about how your specific funds are being safeguarded. If you have any questions about this policy or the security of your money, please reach out to your designated Ecommpay Account Manager.