Fuelling smarter builds: How Building Materials powered growth with Ecommpay
Since 2003, Building Materials Ltd has been helping tradespeople across the UK get the supplies they need, fast. Unlike traditional builders’ merchants, they operate entirely online, allowing customers to order by phone or through their website. They see themselves as an outsourced buying department, making things smoother by replacing multiple calls to different suppliers with just one.The focus is on making life easier for busy trade professionals by saving time and cutting out unnecessary steps.
But while their digital-first model was designed for speed and convenience, one part of the business wasn’t keeping up: payments.
The challenge
Before teaming up with Ecommpay, Building Materials was working with as many as six different payment providers. Each had its own fees, processes, and dashboards, making it nearly impossible to get a clear picture of what they were being charged or how payments were performing.
Security was another major concern. With high-value items like tools and building materials often targeted by fraudsters, their payment system wasn’t offering the level of protection they needed.
The Ecommpay difference
Looking for a more efficient setup, the team turned to Ecommpay.
Managing all payments through one platform made everything run much more smoothly, with flexible payment options like open banking and payment links making it easier and faster for customers to complete transactions.
Most importantly, Ecommpay’s built-in fraud prevention tools offered stronger protection for the business and its customers.
Integration took just a few months, and the results are already showing: the company is on track to save around 10% a year., particularly as more customers adopt open banking.
Looking ahead
Building Materials have just launched a new website, shifted focus fully to trade customers, and are building out online features like invoice payments and better account tools. And Ecommpay is a big part of that journey.
As they grow, Building Materials know they’ve got a partner in Ecommpay who can scale with them, and keep things running smoothly behind the scenes.