Driving faster, smarter payments: How HiQi fuelled growth with Ecommpay
HiQi, the innovative Portuguese app transforming how drivers pay for fuel, partnered with Ecommpay to revolutionise its top-up process – boosting efficiency, customer satisfaction, and compliance with EU instant payment regulations.
Meeting the challenge of modern payment expectations
HiQi allows both private and business drivers to refuel and pay seamlessly – without queues or cash. But as the app grew in popularity, a critical challenge emerged: customers couldn’t easily top up their pre-pay accounts using their preferred methods, particularly account-to-account transfers.
A smart solution with instant impact
To solve this, HiQi joined forces with Ecommpay. The integration was fast and smooth, enabling HiQi users to top up their accounts using a wide range of payment methods – securely and compliantly.
The result? A significant improvement in both the speed and quality of payment data, a dramatic reduction in false negatives from open banking, and a clear uptick in customer satisfaction.
Scalable growth and measurable results
In just three months, payments through the Ecommpay platform grew from 5% to over 20% of HiQi’s total volume – proof of both the demand and the improved user experience.
Operational efficiency also improved. With fewer false negatives and less manual intervention, HiQi’s team could focus on growth and innovation rather than troubleshooting.
A partnership built on understanding
HiQi credits Ecommpay’s deep understanding of their business needs and a hands-on approach for the project’s success. Every member of the Ecommpay team was committed to delivering results quickly and effectively.
Future-ready payments with EU compliance
With this new payment capability, HiQi is confidently meeting EU instant payment regulations, while delivering a faster, smarter, and more satisfying experience for every driver.