Travelopedia Ltd’s journey to seamless payments
Travelopedia Ltd has been a trusted name in the travel world for over 12 years, helping people explore the globe with everything from long-haul flights and holiday packages to travel insurance, car hire, and even cruises. Known for great prices and a customer-first attitude, they’ve built a loyal base of repeat travelers who keep coming back for more.
But behind the scenes things weren’t always so smooth - especially when it came to payment processing.
The challenge
Like many in the travel industry, Travelopedia experienced a few challenges with their payments. They needed a payment partner that could keep up with the industry and help them adapt fast. But instead had experienced delays and spikes in refund requests.
Then came the pandemic, adding even more pressure.
The Ecommpay difference
In 2020, they teamed up with Ecommpay, and things started to change.
The integration process was quick and painless, wrapped up in just 2-3 weeks with help from Ecommpay’s responsive support team. Travelopedia could now also offer Apple Pay and Google Pay, giving customers more choice and making checkout even simpler.
Since partnering with Ecommpay, payments have been faster, smoother, and more reliable. Customers feel more confident booking, knowing they’re dealing with a trustworthy platform, and that’s led to more sales and fewer abandoned checkouts.
The results:
- Improved efficiency. Quicker processing and fewer complications.
- Higher customer satisfaction. Increased trust in the booking process.
- Increased sales. Thanks to better checkout experiences.
- More flexibility. Multiple payment options.
Looking ahead
Travelopedia isn’t slowing down, with plans to expand into international markets. Having a partner like Ecommpay - who can handle multi-currency transactions seamlessly - is a huge win. They’ve already been recommending the service to others, thanks to the stellar support and competitive rates.
Looking ahead, Travelopedia sees Ecommpay as a key part of their journey, helping them deliver top-notch travel experiences while keeping operations smooth and stress-free behind the scenes.