Ecommpay for Good: A year of driving inclusion, accessibility, and ESG

At Ecommpay, we’ve always been about more than payments. Over the past year, we’ve been rethinking what it means to build a business that’s sustainable, accessible, and truly inclusive.

When we launched our rebrand last September, we didn’t just change our colours and fonts, we changed the way we think about impact. That’s how Ecommpay for Good was born. It brings together everything we’re doing in accessibility, inclusion, and ESG and keeps us accountable to one simple goal: making sure the digital economy works better for everyone.

This National Inclusion Week, we’re proud to look back on what we’ve achieved so far, and to share where we’re going next.

Our rebrand was about more than a new look. It was about building accessibility into the DNA of our company. We introduced fonts, colours, and layouts designed with inclusivity in mind and launched our digital accessibility guide, a resource for merchants who want to make their own platforms more inclusive.

As our Chief Marketing Officer, Miranda McLean, explains, the shift went much deeper than design:

Accessibility, in other words, wasn’t an add-on. It became a guiding principle in how we grow and how we show up.

Inclusion is about people, but it’s also about our planet. This year we began measuring our carbon emissions through NetZeroNow, which is the first step on our path toward reaching Net Zero by 2030. We also launched ekko, a feature that allows customers to offset the carbon footprint of their purchases through projects like tree planting and ocean clean-ups.

We even rethought the way we show up at industry events, designing stands from recyclable materials and powering them with renewable energy. And inside our offices, changes like recycling initiatives, sensored lighting, and company-wide walking challenges encouraged all of us to make more sustainable choices in our day-to-day lives. Each action might feel small on its own, but together they’ve created a culture of accountability and care for the environment.

If there’s one thing this year has reinforced, it’s that inclusion can’t be treated as a side project - it has to be part of how a company operates every single day.

Our Chief Compliance Officer and UK Chair, Willem Wellinghoff, put it best:

That’s why we joined the UK Government’s Disability Confident Scheme and are sponsoring a group webinar series with Cressida Stephenson, a programme designed to help businesses support interviews for qualified candidates with disabilities. It’s also why we worked with RNIB to make sure our careers page and recruitment practices are accessible for people with visual impairments.

As Cressida Stephenson explains:

And in that same spirit, we’ve been making sure that learning and awareness happen inside Ecommpay too. Our neurodiversity workshop was a highlight of the year, with colleagues and guest speakers sharing real experiences and reframing challenges as strengths. Hyperfocus, creative problem-solving, detail orientation - these aren’t just useful skills, they’re superpowers that make teams stronger.

Inclusion also lives in the products we build. It’s not something we add in later, it’s there from the very beginning.

As our Chief Product Officer, Max Ryzhov, explains:

That means everything from our product mock-ups to our coding practices to the design of our checkouts has been created with accessibility in mind. By building inclusivity into the foundation of our products, we’re making sure that everyone, no matter their ability, can access and benefit from financial services.

The last 12 months have also been about community. We joined Purple Tuesday to raise awareness about disability inclusion, supported Movember to spark conversations about men’s health, and celebrated International Women’s Day, Global Accessibility Awareness Day, and Neurodiversity Celebration Week.

We co-hosted events with organisations like EWPN and Project Nemo, creating spaces to explore inclusion and empowerment in FinTech and beyond. Across our offices, we gave back to local communities by donating gifts and raising money for charities close to our teams.

These experiences reminded us that inclusion isn’t just about what happens inside Ecommpay, it’s about the role we play in the wider world too.

Looking back, we’re proud of what we’ve achieved. Looking forward, we know the journey is far from over. In 2025 and beyond, we’ll keep working to grow diversity within our teams and leadership, expand our charitable giving, keep accessibility at the heart of our brand and products, and stay firmly on track to achieve Net Zero by 2030.

When accessibility, inclusion, and sustainability come together, they create something bigger than business. They create opportunities, level the playing field, and build stronger, fairer communities.

Now is the time to make that vision a reality - and through Ecommpay for Good, we’re excited to keep building it together.

Want to take your own accessibility efforts further? Check out our free accessibility pack, full of practical tips to help merchants make their websites more inclusive: Register here.