Global leisure equipment retailer selects Ecommpay for future-proofed seamless customer checkout journey New payments set up delivers stability, flexibility and transparency for B2C Distribution

B2C Distribution, a global online retailer of wetsuits, technical water sports equipment, equestrian products and lifestyle clothing, has partnered with Ecommpay to deliver a faster, more flexible and future-ready checkout. Ecommpay, the inclusive global payments platform, has provided B2C Distribution with a smooth, reliable payment journey to support growth of the brand.

Roy Blokker of Ecommpay commented: “B2C Distribution depends on smooth, reliable payment journeys across multiple e-commerce brands, and checkout performance will be critical for its future expansion plans. The company’s previous setup involved multiple parties in the payment chain which undermined their growth plans. We have delivered greater visibility and more flexibility in a true partnership, working seamlessly with in-house developers and the highly tailored systems of its bespoke e-commerce environment.”

B2C Distribution prioritises a smooth customer journey and recognised the like-minded focus from Ecommpay which specialises in delivering tailored payment solutions to meet the diverse needs of businesses of all sizes. Working in close partnership with the B2C Distribution team, Ecommpay created a solution that delivers an effortless customer journey, meeting specific business needs and providing more control and clearer accountability.

Lyndon Davis, Finance Director at B2C Distribution added: “The Ecommpay team gave us the ability to work closer to the source when improvements or fixes were needed. Everything felt more flexible – if we needed something done differently, whether that was reporting or how something was handled operationally, there was a willingness to work with us.

“Many of our customers shop on mobile devices, where purchases are driven by speed and convenience, so express checkout options were an absolute must for us. Ecommpay worked closely with us to develop a solution that now performs well across all our sites.

“The collaboration is a genuine working partnership, with open dialogue, clear expectations and a shared focus on improving the customer experience. We now have a payments setup that is stable, flexible and built to evolve. Just as importantly, we have a partner relationship based on honesty, responsiveness and shared goals.”