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Timeline

A secure and compliant payment solution for the Travel & Hospitality industry
Receive offer

With Timeline, hotels, tourism agencies, and business jet operators can receive payments in just a few clicks

No paperwork to fill in, no personal data to lose. The payment process is simple, safe, and transparent — both for your workers and your clients.
  • Save your time and automate
    No more printed “authorisation forms”: save up to 30 minutes on each booking confirmation or pre-payment.
  • Increase your security
    Timeline offers industry-leading security: it is PSD2 SCA compliant and meets the PCI-DSS Level 1 standard.
  • Improve your customer experience
    Your clients will appreciate a modern, convenient, and intuitive payment method.
  • Reduce risks
    Your customers confirm all their payments with an SMS code. This lowers your risk of fraud or chargebacks by up to 90%.

What can Timeline offer your business?

Scheduled payments
With just one initial payment link, we can store and tokenise the card data for future payments with prior authority from the cardholder.
Website payments
You can add Timeline to your site to sell services online.
Integration with online booking system
Add payment options as the last step of the booking journey using our open API.
Virtual terminal
Charge your guests on the fly using just the card data. It works with virtual and physical cards, and there are no receipts to print; you don't need a physical terminal.

Why choose Timeline?

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Customised order page with your logo and company branding
It increases your brand awareness and recognition. Moreover, your customers can actually see whom they are paying, which, in turn, increases trust.
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Flexible notifications
You will immediately receive a notification once a customer completes the payment. You can also customise the notifications your staff and your customers will receive.
/dist/assets/img/design/timelineLanding/lottie/3.json
Send a payment link from PMS with one click
With PMS integration, you can send a payment link to your customers and receive a payment notification automatically.
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Dedicated product account managers and developers
Timeline comes with exceptional customer service. You receive your own personal client manager who knows your industry and is always ready to help you. Our customer team's estimated response time is 15 minutes, so help is never far away.
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Immediate charge or pre-authorisation
Both options are available: for each payment, you may choose whether to pre-authorise the money on the customer's card or charge them immediately. You can cancel the pre-authorisation, charge them fully or partially, and reverse the payment in a few clicks.
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One solution for different geographies
Timeline even works across borders. It is available in the UK, EU, Russia, and other countries. This allows you to implement the same standards for all parts of your business, no matter their location.
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Simple account reconciliation
Bespoke reports can be exported immediately to an excel file. You can also set up scheduled reports with the data you require. They will be emailed to you automatically.
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Authority control
Different access rights can be assigned to different staff members. For example, you may decide who can return payments.
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Advantages for hotel chains
The assigned staff members can use a single login to accept payments for different parts of your business; it even works if they are separate legal entities.

Can I integrate Timeline with my PMS/CRM system?

With Timeline, you can email payment links from your own management system. You will also receive automatic payment confirmations. Any system not yet integrated with Timeline can be connected using our fully-fledged, free Timeline API.
Oracle Hospitality OPERA
  • OneWay — send email with payment link with one click in PMS
  • TwoWay — automatically add payment to your guest’s PMS account
Oracle Hospitlaity Suite8
  • OneWay — send email with payment link with one click in PMS
  • TwoWay — automatically add payment to your guest’s PMS account
Travelline
  • Online payment in the last step of booking
Hoteza
  • Pay for booking during (Online Checkin in Hoteza Web)

Who is already using Timeline?

We’ve partnered with Accor Hotels group, helping them to stop losing money on no-shows and chargebacks

How to solve the most common hotel problems, such as no-shows, chargebacks and last-minute bookings? Valdis Vanadzinš, General Manager of three Accor hotels: “Pullman Riga Old Town Hotel”, “Ibis Riga Centre Hotel”, “Mercure Riga Centre” tells his story.
How much does it cost to use Timeline?
When using Timeline, you can connect unlimited users, and there are no value limits. You only pay the online acquiring fee for each transaction. The commission is calculated individually.
  • EUR 0 — setup fees
  • EUR 0 — monthly payment
  • EUR 0 — technical support
When connecting a PMS interface or cloud online checkout, additional fees collected by these services are possible.

Would you like to learn more and improve your business operations?

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"ECOMMPAY has solved our problem of no-shows and chargebacks. The expert approach on their side helps us to find the best tailored payment solutions for our business, so our guests can enjoy both the convenience and security of paying online. Overall, ECOMMPAY gives its input to our business growth."

"Our heartfelt thanks goes to the ECOMMPAY team for their exceptional payment services! Setting up, everyday operations, support, invoicing — they make everything really simple, fast, easy-to-use, and professional."

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