Meet Savi: less payments jargon, more answers
You have a business to run. Customers to look after. A to-do list that never seems to get any shorter. The last thing you need is to spend your afternoon untangling payments jargon.
Maybe a payment has been declined and you want to know why. Perhaps a customer has disputed a charge. Or you’re ready to start selling online and have no idea which payment methods to offer.
You shouldn’t need to become a payments expert to find a sensible starting point.
Meet Savi, Ecommpay’s AI assistant built to make payments easier to understand for small businesses. Ask a question in your own words, whenever it suits you, and get a clear explanation grounded in our payments expertise. No jargon to decode. No digging through pages of technical information.
See Savi in action
Your question. Your words.
Forget trying to find the right technical term. Just tell Savi what’s happened or what you’re planning to do. You can start simple and ask follow-up questions as you go.
You might ask:
- “A customer has disputed a payment. What does that mean for my business?”
- “Why do card payments get declined, and what can I do about it?”
- “I want to accept payments on my website. Where do I start?”
You’ll get information you can actually use, whether that means understanding a payment term, getting to grips with a common problem or working out which questions to ask next.
A bit more clarity. A lot less guesswork.
Payments touch almost every part of running a business, from getting paid in the first place to dealing with what happens when something goes wrong. Savi can help you get your head around refunds, chargebacks, declined transactions and different ways to take payments.
Think of it as a handy place to get your bearings, understand the terminology and feel better equipped for your next decision. For account-specific payment issues, you’ll still need to speak to your payment provider.