Core Functionalities

Authorisation optimisation

Improve payment authorisation rates by implementing a payment optimisation solution tailored to your business needs
Enhance your payment processing capabilities with our smart payment routing gateway, based on real-time data
Leverage our technical expertise and professional insights to streamline the right balance between optimising the authorisation rate and minimising fraud

Increase authorisation rates

Our flexible, dynamic smart routing payment gateway instantly reviews relevant factors such as location, issuing bank, and transaction value, implementing additional optimisation features to improve payment authorisation rates and reduce shopping cart abandonment. Our dedicated tools and functionality, coupled with expert knowledge ensure payments are configured correctly, resulting in the highest likelihood of successful transaction processing.

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Smart payment routing

The rules for our smart routing payment gateway can be configured on an individual basis. Our experts review your requirements, choosing a route that best suits the needs of your business and customers to optimise payment conversion.

Leverage transaction risk analysis

Strike a balance between maximising the authorisation and acceptance rate, liability protection and fraud. We optimise 3DS for low-risk or low-value payments to increase authorisation rates whilst protecting your business with our award-winning risk management system.

Prevent customers from abandoning the checkout

Utilise our ‘Try Again’ feature to stop the payment page from closing after a failed payment attempt, allowing the customer to retry with the same or an alternative payment method within a single payment attempt or transaction.

Smart retries

Payments can fail for a number of reasons. Ecommpay uses smart retries to minimise loss of revenue, especially for subscription and billing based businesses.

For example, failed recurring payments are retried using optimal day intelligence, rather than a blanket rule, to retry after a set number of days.

Payment method recommendation algorithm

Our payment method recommendation algorithm will display all available payment methods to your customer, sorted from highest to lowest based on variable weighting factors. The following variables are included in the algorithm by popularity; payment method by region; business type; and website configuration.

Access a comprehensive list of declined reason codes

When it comes to declined payments, we provide a richer reasoning than a simple ‘do not honour’. We inform the customer why a payment is declined, providing recommendations for their next steps to achieve payment success, and pinpoint payment processing issues.

No more declined payments due to expired cards

When a cardholder receives a replacement bank card on expiry, or if it is lost or stolen, the existing card details will automatically be updated with the new connected card details.

Additionally, Ecommpay supports network tokenization and account updater services, which securely keeps customer payment details up to date, even if their card is no longer valid.

Issuer outreach

Having problems with payment acceptance from an issuer? Our specialist team can reach out to the issuer directly to quickly resolve issues and optimise authorisation rates.

Testing to increase the chances of acceptance

If a payment is declined by the issuer, Ecommpay will perform test transactions and analyse patterns to determine impact, and will then adjust certain parameters to improve payment acceptance.

Discover documentation of our cutting-edge solutions

Our payment products are built for ease of use. Say goodbye to complexity and hello to seamless transactions

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How our clients use
Ecommpay solutions

Travel

A payment solution for Newmarket Holidays

Newmarket Holidays were keen to improve acceptance rates, add new payment methods and find a solution to a complex integration required by their telephone booking centre.

Travel

Keeping payments On Piste for Ski Famille

The only operator providing in-chalet childcare, Ski Famille believes that skiing with children can be an enjoyable experience for everyone.

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Power up authorisation and acceptance rates with our smart routing payment gateway

A flexible, dynamic and tailored solution to suit merchants of any size. Let us manage your transaction flow using our technology and expertise for payment optimisation; streamlining the balance between payment authorisation and minimising fraud to increase authorisation rates both regionally and globally. Ready to enhance your payment processing capabilities?

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