Ecommpay launches Savi – the AI payments expert for 24/7 small business support

New website chatbot aims to boost payment confidence amongst small businesses

Following the launch of Ecommpay for Small Businesses, inclusive global payment solutions provider Ecommpay has launched Savi – a new AI-powered chatbot that will provide immediate answers to payment questions from small businesses. Designed to keep support simple, helpful and human, Savi provides clear, plain English answers, friendly guidance and tailored suggestions, escalating to human support when necessary.

Available 24/7 across Ecommpay’s small business landing page, technical documentation and merchant Dashboard, Savi offers practical guidance on everything from everyday payment questions and integration to onboarding and ongoing support.

“Few small business owners are payments experts, but the payment stage of a transaction can make or break a customer journey,” commented Luke Pierce Ionides, small business champion at Ecommpay. “We built Savi to make payments feel less like a puzzle. It provides clear, practical help, making payments feel more manageable, and supports small businesses as they scale.”

Savi brings to life Ecommpay’s “Let’s grow, together” message, offering clear, energetic, easy-to-follow guidance that is focused on what individual businesses are trying to achieve. It is a supportive and collaborative tool that will point businesses to the right person in the Ecommpay team if it doesn’t have the precise answer required.

“Savi is designed to be approachable but still speaks with confidence and gets merchants the answers they need without them needing to wade through documentation and jargon,” added Luke Pierce Ionides. “Whether businesses are just getting started or planning their next steps, Savi helps them make informed decisions about payments without losing momentum.”

Ecommpay has delivered global payment processing since 2012, serving enterprise clients across Europe and other markets, through other entities and partnerships. The new small business proposition makes the underlying infrastructure of that platform – including intelligent transaction routing designed to help optimise authorisation rates and enterprise-level fraud and risk management – available to small businesses for the first time, without a volume threshold or enterprise contract. The fully brandable Hosted Payment Page, which has been accredited for accessibility by the Digital Accessibility Centre, is also included as standard, accessible from the merchant Dashboard without any technical resource.