WooCommerce Payment
Gateway for UK & EU
Businesses

Frequently Asked Questions

• What is the best WooCommerce payment gateway?

  ECOMMPAY’s WooCommerce payment gateway is the best option for eCommerce merchants looking for a complete, growth-focused solution that maximises profits and reduces operational costs.
  With simple integration, easy migration from your existing provider and outstanding support from a team of fintech experts, ECOMMPAY’s Woocommerce gateway allows you to accept a wide range of payment methods while boosting conversions and sales.

• Does ECOMMPAY provide recurring payments for WooCommerce?

  Yes, the ECOMMPAY WooCommerce payment gateway allows merchants to offer subscriptions and recurring payments to customers. In addition, your existing customers can be easily migrated to ECOMMPAY’s platform with no loss of revenue.

• Which currencies does the ECOMMPAY plugin support?

  ECOMMPAY’s WooCommerce payment plugin allows your customers to pay in any currency of their choice. The settlements are paid in GBP, EUR or USD.

• How long does it take to start accepting payments with ECOMMPAY?

  It depends on your business. ECOMMPAY takes security very seriously, and that’s why our merchants are first asked to provide all the necessary documentation. The exact list depends on various factors, including the industry, the scale of business, and the scope of payments. Once the paperwork is complete, the technical implementation and activation of the payment gateway take, on average, one-two business days. Meanwhile, you can download and set up our free WooCommerce plugin. It takes no more than a couple of hours and can be done even before the payment gateway is activated.

• How often does ECOMMPAY make payouts to the merchant?

  Typically ECOMMPAY offers weekly settlements to new merchants. However, in certain cases, it might be possible to arrange settlements in T+2 days, depending on the business case.

• How does the ECOMMPAY WooCommerce payment gateway work?

  ECOMMPAY’s Woocommerce payment gateway connects to your store via a WordPress plugin. Once activated, the plugin allows merchants to process purchases made via various payment methods, issue partial or full refunds, and manage subscriptions and recurring billing. For more detailed information, please view our technical documentation. You can also test our plugin by downloading and installing it on your website even before your payment gateway is activated.

• What types of merchant business ECOMMPAY support?

  ECOMMPAY works with online merchants who are registered in the UK or EEA, have a monthly turnover of a minimum of 100,000 GBP/month, and work in the following industries:

  • Retail
  • Travel and hospitality
  • Passenger’s transportation
  • Financial services
  • Social networks and entertainment
  • Games
  • Housing and utilities services
  • IT services and Software
  • Lending including MFO
  • Logistics and delivery services
  • Membership club
  • NFTs
  • Professional Services
  • Real estate

• What are the merchant jurisdiction limitations for ECOMMPAY?

  ECOMMPAY LTD can only work as an acquirer with companies registered in Europe and the UK.

• Is the ECOMMPAY processing platform white-label or in-house developed?

  ECOMMPAY’s processing platform has been fully developed in-house and is based on the expertise of experienced industry experts. Our payment ecosystem optimises payment processing in real-time, ensuring a seamless product and service delivery.

• Is ECOMMPAY regulated, and if so, by whom?

  ECOMMPAY is an authorised payment institution (API). ECOMMPAY Group companies offer payment services and direct acquiring internationally under the licences of the Financial Conduct Authority of the United Kingdom (FCA) — ECOMMPAY LIMITED, and the Central Bank of Cyprus — ECOMMBX LIMITED.