Head of Internal Communications

The Head of Internal Communications will play a critical role in ensuring that employees are informed and engaged in Ecommpay’s vision, and values. You will be responsible for creating and managing content across a variety of channels, including email, social media, intranets, and more, to inform and engage employees. You will also need to work cross-functionally with different departments and levels of the organisation to ensure consistent messaging and collaboration.

Effective internal communication is essential for any organisation, and the Head of Internal Communications will be responsible for ensuring that the company’s internal communication strategy is aligned with its overall business strategy. You will need to have a deep understanding of the company’s goals, values, and culture to develop creative and engaging communication strategies that resonate with employees.

Key responsibilities:

• Developing and implementing an internal communications strategy that aligns with the company’s overall strategic goals. This will include identifying and targeting key audiences and channels for communication, as well as developing engaging content. You will need to work cross-functionally with different departments to ensure communications align with business priorities.
• Developing a calendar/programme for Internal Communications that includes business-wide updates including celebrating employees, celebrating business successes, learning and sharing opportunities as well as summer/winter events and involvement in charitable causes fostering an environment of collaboration and inclusivity.
• Measuring the success of communication efforts, adjusting strategies as needed, and reporting on overall progress to leadership teams. You will need to be able to analyse data and use it to make informed decisions about communication strategies.
• Writing and editing content, creating presentations, and delivering messages effectively to different audiences in a creative and engaging way. You will need to be able to translate complex information into clear, concise language that is easy for employees to understand.
• Measuring employee engagement & satisfaction on a regular basis and putting in place new initiatives based on employee feedback.
• Develop sub-communities within the business, utilising internal champions to run these initiatives.
• Employer Branding – sharing life at Ecommpay with the external world, managing our community social media, making Ecommpay a workplace of choice. Entering & winning Employer awards.
• Manage systems and software (such as On24 and LinkedIn Life) to deliver a comprehensive Internal Communications programme and stay ahead of technology and tools to deploy best-in-class experiences for employees.

Skills & Qualifications:

• The ideal candidate should have a Bachelor’s degree in communication, journalism, or a related field.
• You should have a minimum of five years’ experience in internal communications or a related field.
• You must be a strategic thinker with excellent critical thinking and problem-solving skills.
• You should have proven success in developing and executing strategic communications plans.
• You should possess a strong understanding of different communication channels, such as social media, email, and intranets etc.
• An excellent communicator, you should possess excellent written, verbal and interpersonal skills.
• You should be able to build relationships across different levels of the organisation and work collaboratively with other departments.
• You should be an active listener, communicate effectively, and adapt communication styles to suit different audiences.

What we offer:

• First-hand experience in the payment processing industry
• Competitive salary
• Direct correlation between successes and career advancement
• Excellent environment for personal and professional development
• A team comprised of the leading professionals in the payment processing industry
• Supportive, friendly colleagues and inspiring leaders